Refund Policy

Refund Policy

Your satisfaction is important to us, and we take great care in ensuring every abaya meets our quality standards. If, for any reason, you are not fully satisfied with your purchase, please review our refund policy below.

🕊 Eligibility for Refunds

• Refund requests must be submitted within 7 days from the date of delivery.

• The abaya must be unused, unwashed, unworn, and in its original condition.

• All original tags, labels, and packaging must remain intact.

• Items showing signs of wear, damage, alteration, or washing will not be eligible for a refund.

📩 How to Request a Refund

• To initiate a refund, please contact our customer support team within the eligible timeframe.

• Provide your order number, reason for return, and clear images of the product if requested.

• Once your request is approved, return instructions will be shared with you.

📦 Return Inspection

• All returned items undergo a quality inspection upon arrival.

• Refunds are approved only after the returned abaya passes inspection and meets eligibility criteria.

💳 Refund Processing

• Approved refunds are processed to the original payment method used at checkout.

• Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect.

• Original shipping charges are non-refundable.